Privacy Policy

1. General

Ticomsoft LTD (טיקומסופט בע״מ) ("the Company", "we", "us"), is committed to protecting the privacy of users, customers, and visitors to the website and respecting their rights in accordance with the Privacy Protection Law, 5741-1981, including Amendment No. 13, 5785-2025.

This policy is intended to explain how we collect, use, store, and protect personal information in the context of using the website and the Company's services.

Use of the website constitutes consent to this policy. If you do not agree – please refrain from using the website.

2. What Information We Collect

2.1 Information You Provide to Us Voluntarily

• Full name
• Corporate email address
• Phone number (if provided)
• Content of inquiries from contact forms, including:
• - Area of interest or technological challenge
• - Organization size (Startup, Mid-Market, Enterprise)
• - Description of your challenge or goals
• Any additional information you choose to provide (such as service requests, meeting coordination, product purchases, or other relevant details)

2.2 Automatically Collected Information

• IP address
• Browser type and operating system
• Pages visited, time spent, and navigation paths
• Technical data such as language, time zone, and screen resolution
• Online identifiers: Cookies, analytics and marketing tools (Google Analytics, Facebook Pixel – when these tools are active and properly connected)

3. How We Collect Information

• Contact forms on the website
• Email communication: sales@ticomsoft.com, info@ticomsoft.com
• Phone calls and meetings
• Automatic information processing through cookies and analytics tools – when these tools are installed and active on the website

4. Purposes of Information Use

• Providing Company services and activities
• Responding to inquiries and providing information or proposals
• Managing relationships with customers and interested parties
• Improving service and user experience on the website
• Sending updates, professional or marketing information (subject to explicit consent)
• Compliance with legal and regulatory requirements

5. Sharing Information with Third Parties

The Company may share information with:

• Storage, computing, and IT service providers
• Marketing and advertising service providers (Google Analytics, Facebook – when active on the website)
• Suppliers or service providers required for service delivery
• Authorized authorities, in accordance with legal requirements or court orders
• Sharing information for legal protection of Company rights

6. Information Security

The Company employs reasonable technical and organizational measures to protect information, including:

• Use of secure servers
• Access controls and permissions
• Periodic backups
• Information encryption when necessary
• Limiting access to personal information to authorized personnel only

7. User Rights

In accordance with the law, you have the right to:

• Review personal information stored about you
• Request correction or update of incorrect information
• Request deletion of information, subject to legal obligations
• Object to the use of information for marketing purposes

8. Cookies

The website uses cookies for operation, security, traffic analysis, and improving user experience.

If you choose the "Reject All" option, the system will collect and use only information essential for website functionality, such as:

• IP address
• Technical cookies
• Security data

No additional marketing or analytics information will be collected unless you provide it voluntarily (for example, through a contact form).

9. Information Retention Period

• Customer information and communications: up to 7 years or as required by law
• Website inquiries: up to 3 years
• Analytics data: up to 26 months
• Marketing information: until consent is withdrawn or up to 3 years

10. Policy Changes

The Company reserves the right to update this policy from time to time. Continued use of the website after an update is published will be considered consent to the updated policy.

11. Contact Us